Refund Policy

Last Updated: November 5, 2024

This Refund Policy explains how refunds work for Astrologica subscriptions. Our refund policy varies depending on how you subscribed to our Service.

Subscription Platforms

Astrologica offers subscriptions through two platforms:

1. iOS Mobile App (via Apple App Store and RevenueCat)
2. Web Platform (via Stripe)

Each platform has different refund procedures and policies.

iOS App Store Subscriptions

Managed by Apple

If you subscribed through our iOS mobile app, your subscription is managed by Apple through the App Store. Astrologica does not have direct access to process refunds for App Store purchases.

Apple's Refund Policy

Apple's refund policy applies to all iOS subscriptions. You may be eligible for a refund under certain circumstances, such as:

• Accidental purchases
• Billing errors
• Technical issues preventing access to the Service
• Other situations at Apple's discretion

How to Request a Refund (iOS)

To request a refund for an iOS subscription:

Option 1: Through Apple's Website

1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find your Astrologica subscription purchase
4. Click "Report a Problem"
5. Select the reason for your refund request
6. Submit your request

Option 2: Through the App Store

1. Open the App Store on your device
2. Tap your profile icon in the top right
3. Tap "Purchase History"
4. Find your Astrologica subscription
5. Tap "Report a Problem"
6. Follow the on-screen instructions

Option 3: Contact Apple Support

• Visit support.apple.com
• Contact Apple Support directly
• Explain your refund request

Important Notes for iOS Users

• Apple typically responds to refund requests within 48 hours
• Refund approval is at Apple's sole discretion
• If your refund is approved, it may take 3-5 business days to process
• If you have questions about the status of your refund, contact Apple Support
• Refunded subscriptions will lose access to premium features immediately

Free Trial Period (iOS)

If you cancel during your 3-day free trial period:

• You will not be charged
• Your premium access continues until the trial ends
• No refund is necessary as no payment was processed

To cancel your free trial before being charged:

1. Go to Settings on your iOS device
2. Tap your name at the top
3. Tap "Subscriptions"
4. Select "Astrologica"
5. Tap "Cancel Subscription"

Web Platform Subscriptions (Stripe)

Managed by Astrologica

If you subscribed through our website (astrologica.app), your subscription is processed through Stripe and managed directly by Astrologica.

Our Refund Policy (Web Subscriptions)

We offer refunds under the following conditions:

1. Free Trial Period

• 3-day free trial is included with all new PRO subscriptions
• Cancel anytime during the trial to avoid being charged
• No refund necessary if you cancel before the trial ends

2. Billing Errors

If you were charged incorrectly due to:

• Technical errors
• Duplicate charges
• Billing after cancellation

You are eligible for a full refund. Contact us immediately at [email protected].

3. Service Issues

If you experience persistent technical issues that prevent you from accessing the Service:

• Contact us within 7 days of your charge
• Describe the issue in detail
• We will work to resolve the issue or offer a prorated refund

4. Dissatisfaction (First-Time Subscribers)

For first-time PRO subscribers only:

• Request a refund within 7 days of your initial charge
• Must not have extensively used the Service (more than 7 days of generated horoscopes)
• One refund per customer

How to Request a Refund (Web Subscriptions)

To request a refund for a web subscription:

Email us at: [email protected]

Include the following information:

• Your account email address
• Date of charge
• Reason for refund request
• Any relevant screenshots or details

We aim to respond to all refund requests within 2-3 business days.

Refund Processing Time (Web)

Once approved:

• Refunds are processed through Stripe
• Funds typically appear in your account within 5-10 business days
• The exact timing depends on your bank or card issuer
• You will receive a confirmation email once processed

Non-Refundable Circumstances (Web)

We generally cannot provide refunds in the following situations:

• Subscriptions active for more than 30 days (unless billing error)
• Services that have been extensively used
• Change of mind after multiple billing cycles
• Failure to cancel before renewal
• Violations of our Terms of Service

However, we evaluate each request on a case-by-case basis.

Cancellation Policy

How to Cancel Your Subscription

iOS Users:

1. Open Settings on your device
2. Tap your name
3. Tap "Subscriptions"
4. Select "Astrologica"
5. Tap "Cancel Subscription"

Web Users:

1. Log in to your Astrologica account at astrologica.app
2. Go to "Account Settings" or "Subscription"
3. Click "Cancel Subscription"
4. Follow the confirmation steps

Alternative (All Users):

• Email [email protected] with your cancellation request

What Happens After Cancellation?

• You retain access to premium features until the end of your current billing period
• No further charges will be made
• Your account remains active with FREE tier access
• Your birth chart and data are preserved
• You can resubscribe at any time

No Partial Refunds for Cancellations

If you cancel your subscription mid-cycle:

• You will not receive a refund for the remaining days
• You retain access until the paid period ends
• This applies to both iOS and web subscriptions

Chargebacks and Disputes

Please Contact Us First

Before initiating a chargeback with your bank:

1. Contact us at [email protected]
2. We are committed to resolving billing issues quickly
3. Chargebacks can result in account suspension

Chargeback Consequences

If you file a chargeback without contacting us:

• Your account may be permanently suspended
• You may lose access to all data and content
• We may dispute illegitimate chargebacks with evidence of service delivery

Dispute Resolution

We prefer to resolve all disputes amicably. If you believe you were charged in error, please email us with details, and we will investigate promptly.

Special Circumstances

We understand that unique situations arise. If you have extenuating circumstances such as:

• Financial hardship
• Medical issues
• Bereavement
• Account access problems

Please contact us at [email protected]. We will review your situation compassionately and work with you to find a fair solution.

Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Significant changes will be communicated via:

• Email notification
• In-app notification
• Website banner

Contact Information

For all refund-related inquiries:

Email: [email protected]

Subject Line: "Refund Request - [Your Account Email]"

Response Time: We aim to respond within 2-3 business days (often sooner)

Please include:

• Your account email
• Platform (iOS or Web)
• Date of charge
• Reason for refund
• Any supporting details

Related Policies

For more information, please review:

• Terms of Service
• Privacy Policy
• Cookie Policy

We strive to provide fair and transparent refund policies. If you have any questions or concerns, please don't hesitate to reach out to [email protected].